Your situation:

• I am on the street
• I have no accommodation
• I am outside, on the street, in a car, under a tent, in a shelter.
• I am leaving maternity or the hospital soon and have nowhere to go

What to do ?

• You can call 115 from any phone for free and every day.
• Every person in need of emergency accommodation can call 115 and everyone is listened to.

How does it work ?

• The person who answers you will listen.
• Then they will ask you questions to understand your situation. For example: Are you alone or with your family? Where do you sleep currently ?
• Next, depending on availability, accommodation will be reserved for you.

Your situation :  You are having difficulties finding temporary or permanent accommodation. You need housing assistance or help with your efforts to find housing.

• you are housed with someone
• you can’t stay in your accommodation
• you are being evicted
• you are housed in a place of accommodation

What to do ?

• If you have absolutely no accommodation solution, call 115.
• Without immediate emergency, contact SIAO Insertion at 04.68.10.05.98 (Mon, Tue, Thu, Fri — 9am to 12pm)

How does it work ?

• An appointment with a social worker from SIAO will be offered to support you in your efforts.

• If no one answers, try again later as the lines may be busy.
• If no place is available, your request is placed on a waiting list for a week.

What to do ?

• If you have no accommodation solution, call 115.
• Without immediate emergency, contact SIAO Insertion at 04.68.10.05.98 (Mon, Tue, Thu, Fri — 9am to 12pm)

• The 115 is oriented according to available places (Carcassonne, Narbonne, Castelnaudary, Limoux…)

Your situation:

• You are a victim of violence, by your spouse, by your family, by your entourage.

What to do ?

• In case of immediate danger, contact 17 or 3919 (Women Violence Info, free, anonymous, 24h/24)
• You are looking for accommodation for tonight, you can call 115.

How does it work ?

• The person who answers you asks you questions to understand your situation. For example: Where do you live ? Are you alone or with children ?
• With this information, the 115 seeks a place that matches your situation. The 115 gives you the address and the duration during which you are accommodated.
• Once in your accommodation, you will meet a person who will help you with your future steps.
• Special places exist for women.

• The 115 remains valid at any age.
• Under 21, after leaving child social services: find out from SIAO Insertion about youth schemes.

There are several day centers in l’Aude where you can:

• Drink coffee
• Take a snack
• Go online
• Use sanitation (showers, toilets, laundry…)
• Meet social workers, psychologists…

Or ?

• Carcassonne:

Accueil de jour de la Patte d’Oie

1 avenue de berges de l’Aude, 11000 Carcassonne
04 28 70 81 21

• Limoux:

Maison de l’Amitié

9 Impasse de l’Amitié,11300 Limoux
04 28 70 80 55

• Narbonne

Maison de l’Amitié

avenue de Gruissan 11100 Narbonne
04 68 90 70 04

• Castelaudary

PLS – Groupe SOS

60 rue du général Paul ROLLET,11400 Castelnaudary
04 48 59 00 02

Call 115 to report the situation and trigger a mobile patrol.